Distance Sales Agreement

The Provider is İMSA Sağlık Hizmetleri; the Buyer is the person purchasing the Service.

Provider

İMSA Sağlık Hizmetleri Sanayi ve Ticaret · Orta Mah. Numunebağ Cad. İmren Han No: 48/34, Bayrampaşa / İstanbul · Halkalı Tax Office, Tax No. 474 060 3681 · [email protected]

Buyer / Consumer

The person purchasing the Service (as identified in the application/payment form).

The subject matter of this Agreement is the second-opinion decision-support report ordered electronically.

The subject matter of this Agreement is the provision of the second-opinion decision-support report service, the characteristics and fee of which are set out in the Pre-Contractual Information Form and which is ordered electronically by the Buyer.

The fee is the same across all three tiers: USD 2,800; the only difference lies in delivery speed and payment timing.

Selected tier: STAT (24 hours) / Priority (48 hours) / Standard (72 hours); all three tiers are subject to the same fee.

Total fee

USD 2,800 (inclusive of 20% VAT). For Buyers resident abroad, VAT is applied at 0% under the service-export regime. For payments made in Turkish Lira, the amount is calculated using the Central Bank of the Republic of Turkey (CBRT) foreign-exchange selling rate on the date of payment.

Payment

Online via PayTR. STAT: the full amount is paid in advance at the time of application; Priority: half is paid upon application, with the remaining half paid upon delivery of the report; Standard: no advance payment is collected; the full amount is paid after the report has been prepared and notification has been sent.

The time period runs from the moment all information and documents are received in full; the report is released via a secure link following payment.

The Service is performed, once all information/documents required for performance (NGS results, clinical information) have been received in full, within the timeframe of the selected tier (STAT 24 hours / Priority 48 hours / Standard 72 hours); a “ready” notification is sent once the report is complete, and, once payment is completed (the full amount for Standard, the remaining balance for Priority), the report is made available to the Buyer via a secure link.

In the Standard tier, the preparation of the report prior to payment constitutes early commencement of performance with the Buyer's explicit consent (see A.6).

The Buyer acknowledges that the Service is not a medical diagnosis/treatment, that it constitutes decision support in the nature of a second opinion, and that the final decision rests with the physician conducting the treatment (see Terms of Use A.2, A.3). The Service fee does not guarantee any treatment outcome or any particular clinical benefit.

Application consent · Form Box 2

“I request that performance of the Service (commencement of preparation of the report) begin immediately, before the 14-day period expires, and I understand that I will lose my right of withdrawal once performance begins.”

As a general rule, the Buyer has the right to withdraw from the Agreement within 14 days.

Exception · important: Under applicable consumer protection legislation, the right of withdrawal may not be exercised in respect of services whose performance has begun with the Buyer's explicit consent. In all tiers, the Buyer gives the following consent at the application step (Form Box 2). The right of withdrawal terminates once preparation of the report begins:

If performance has not yet begun, the Buyer may exercise the right of withdrawal by contacting [email protected], and the payment will be refunded.

The Buyer: accurate information and payment; the Provider: due care, confidentiality, and the published turnaround time.

• Buyer: to provide accurate/complete information and the required representation of authority (see Terms of Use A.6); and to make payment.
• Provider: to deliver the Service with due care and confidentiality, within the published SLA; and to protect personal data in accordance with the Privacy Notice / Explicit Consent Statement.

Disputes are resolved in accordance with the consumer protection legislation in force.

Any dispute arising in connection with this Agreement shall be resolved in accordance with the consumer protection legislation in force.

The Agreement is formed by electronic approval; a copy is provided to the Buyer.

The Agreement is formed and takes effect upon the Buyer's electronic approval. A copy is delivered to the Buyer electronically / made available for the Buyer's access.

If work on the report has not begun, cancellation is free with a full refund; once begun, no refund is available.

This is a summary. The binding provisions are set out in A.6 (Right of Withdrawal) and in the Pre-Contractual Information Form.

• Cancellation before performance begins: for as long as preparation of the report has not begun, the Buyer may cancel and withdraw free of charge by writing to [email protected].
• Refunds: where a refund is due, the amount paid (the full amount for STAT, the advance payment for Priority) is refunded to the same payment instrument used for the purchase, via PayTR, within the statutory period (no later than 14 days). No cancellation or processing fee is charged.
• Loss of the right of withdrawal: once preparation of the report has begun with the Buyer's explicit consent (Form Box 2), performance of the Service is deemed to have commenced and the right of withdrawal terminates; no refund is available for a completed or in-progress report (see A.6).

A fully digital service: there is no shipping, dispatch, or delivery fee.

No shipping

The Service has no physical product; there is no shipping/dispatch or delivery fee.

Method and time of delivery

Once all required information/documents have been received in full, the report is prepared within the timeframe of the selected tier (STAT 24 hours / Priority 48 hours / Standard 72 hours) and, following completion of payment, is made available to the Buyer electronically via a secure link; an email notification is also sent (see A.4).